At Candour on Canvas, we’re committed to getting your orders to you safely and efficiently. This policy outlines our shipping timelines, delivery options and other key information to help you shop with ease.

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1. Order Processing Time

We usually dispatch orders within 2 working days, unless marked as a pre-order. You’ll receive an email once your order is booked.

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2. Estimated Delivery Timelines

Once dispatched, your order should arrive in:

• 3–5 working days for local deliveries

• 5–7 working days for pan India locations

Please note: These are approximate timelines and may vary based on your pincode or courier partner logistics.

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3. Express Shipping (Optional)

Need it sooner? We offer express delivery on request for select pincodes.

• Delivery Estimate: 1–2 working days for local locations

• Charge: ₹100

• Order Cut-off: Must be placed before 11 AM for same-day dispatch

• Availability: Depends on your pincode and courier service

To request express shipping:

1. Place your order as usual

2. Email hello@candouroncanvas.com with your order number

3. We’ll confirm service availability and share a payment link or UPI code

4. Once paid, your order will be dispatched in the next available slot

Note: Express delivery timelines are not guaranteed. As this is a speed-based service, refunds will not be issued in case of delays.

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4. Missed Delivery

Our courier partners will attempt delivery up to 2 times. If unsuccessful:

• You may receive a call or message to reschedule

• If all attempts fail, the package will be returned to us

• Re-shipping is available upon request with a charge of ₹120

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5. Order Marked as Delivered, But Not Received

If your order status shows Delivered but you haven’t received it, please contact us within 24 hours at hello@candouroncanvas.com. Beyond this window, we may not be able to escalate the issue with our courier partners.

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6. Shipping Charges

• Free shipping on all orders above ₹500

• A ₹50 shipping fee applies for orders below ₹500

• Cash on Delivery (COD) is available at an additional fee of ₹120

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7. Payment Options

We accept the following for a smooth checkout experience:

• Credit/Debit Cards

• UPI

• Net Banking

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8. Serviceable Locations

If you're unsure whether your pincode is serviceable, feel free to email hello@candouroncanvas.com. If your area is unserviceable after order placement, we’ll initiate a refund as per our Refund Policy.

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9. Order Delivery & Handling

We work with trusted courier partners to ensure your order is delivered safely. 

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10. Wrong Address or Contact Information

Entered the wrong shipping details? Please write to us immediately at hello@candouroncanvas.com.

• Address changes may not be possible once the order is in transit

• Couriers may take up to 24 working hours to escalate requests

• We’ll do our best to assist, but we recommend double-checking your details before confirming your order

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For any other shipping or delivery queries, don’t hesitate to reach out to us at candouroncanvas@gmail.com. We’re here to help.